Why leaders resist change

first_imgI recently heard about a leader who lost her job because her employees had lost trust in her. They were demoralized because their customer satisfaction scores were the lowest in the organization. After multiple sessions of talking about strategies to reverse the situation and the development of detailed plans, nothing in the leader’s behavior changed. There was plenty of talk but no action.There are many reasons why leaders don’t change, but in my consulting and coaching work, I’ve found five common reasons:Inertia. Inertia is seductive. It’s easy to get lulled in to doing your work in ways you’ve always done it even if it doesn’t work anymore. There is a tendency to become enamored with the simplicity of replicating the past and remaining content to do uninspired and pedestrian work—work that is not creative but safe and predictable.Ignorance. You can be smart and ignorant simultaneously. For example, a leader can be ignorant about employees’ or customers’ hopes, dreams and aspirations. When leaders lack the knowledge of how to win the hearts and minds of those they work with, they need new information and insight as to how to build personal engagement and commitment. continue reading » 11SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img