Empathy through technology

first_img 8SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr continue reading » Not everyone can understand the details, nuances, and challenges around today’s technologies. But Ram Ridgeway does.As director of retail support at $3.63 billion asset Wright-Patt Credit Union (WPCU) in Beavercreek, Ohio, Ridgeway gained this understanding while moving up in the ranks of the organization during the past decade.He describes retail support as “our back-office operations.” That’s a simplified way to say he oversees online and mobile banking, card products, the ATM and personal teller machine fleet, deposit products, and processing mailed-in checks.“We look at our responsibilities through the lenses of supporting retail partners/employees, channel management, and vendor management,” Ridgeway explains.last_img